Frequently Asked Questions
Ordering & Shipping
Do you offer free shipping?
Yes! We offer free shipping on most orders within the United States. Orders typically arrive within 3-5 business days.
How long does shipping take?
Orders are processed within 1-2 business days and typically arrive within 3-5 business days via our carbon-neutral shipping partners.
Do you ship internationally?
Currently, we ship primarily within the United States. Please contact us at pawprint@pawsinthegreen.com for international shipping inquiries.
How can I track my order?
You'll receive a tracking number via email as soon as your order ships. You can use this to track your package's progress.
Products & Sustainability
Are your products really eco-friendly?
Absolutely! Every product in our store is carefully selected for its environmental credentials. We feature compostable waste bags, organic cotton toys, natural rubber products, hemp beds, and handcrafted items made from sustainable materials.
What makes your products better than traditional pet products?
Traditional pet products often contain plastics that take hundreds of years to decompose. Our products use natural, biodegradable, or compostable materials that break down safely, reducing environmental impact while maintaining the same quality and durability.
Are your products safe for my pet?
Yes! All our products are made from pet-safe, non-toxic materials. We prioritize both environmental sustainability and your pet's health and safety.
Do you have products for cats and dogs?
Yes! We carry products for both cats and dogs, including beds, toys, grooming supplies, waste bags, collars, leashes, and more.
Returns & Exchanges
What is your return policy?
We offer a 30-day return window for unused items in their original packaging. Simply contact us at pawprint@pawsinthegreen.com to initiate a return.
Can I exchange a product?
Yes! If you need a different size or color, contact us within 30 days and we'll help you arrange an exchange.
What if my product arrives damaged?
We're sorry if that happens! Contact us immediately at pawprint@pawsinthegreen.com with photos of the damage, and we'll send a replacement or issue a full refund.
Payment & Security
What payment methods do you accept?
We accept all major credit cards, Shopify Pay, Apple Pay, and Google Pay, Shop, for your convenience.
Is my payment information secure?
Absolutely! We use Shopify's secure payment processing, which is PCI DSS compliant and encrypts all payment information.
About Our Products
Where are your products made?
Our products come from various eco-conscious manufacturers and artisans around the world. Most our products are made right here in the USA .Many are handcrafted, and all meet our strict sustainability standards.
Do you test on animals?
Never! We only carry cruelty-free products and partner with brands that share our commitment to animal welfare.
Still Have Questions?
We're here to help! Contact us at pawprint@pawsinthegreen.com and we'll get back to you within 24 hours.
